a comprehensive mailing, data management and digital service

hybrid mail

At St Ives, we have the ability to consolidate all outbound mail received from an organisation or from multiple sources. We then merge the data together, before sorting it to maximise postal discounts, as well as printing, mailing and posting in bulk.

fulfilment

Our impressive range of added value fulfilment services provides customers with everything they require to successfully deliver DM campaigns to their audiences. These range from poly-wrapping and personalisation in many formats (including colour digital variable) to the enclosing and complex finishing of mail pieces, including intelligent selective enclosing and three-way matching.

transactional & subscription management

Issuing bills and statements to customers is an area no company can afford to go wrong - accuracy, security and timeliness of delivery are therefore crucial. At St Ives Direct, we can produce and print bills, statements and other security documentation in black only or full variable colour. Our integrated solution, technology infrastructure and diverse range of capabilities mean we can create white space management or ‘Transpromo’ effectively, thereby maximising the effectiveness of your communications and delivering improved ROI.

secure enclosing, card attaching & intelligent reconciliation

In addition to our standard mailing facility, St Ives Direct has a dedicated secure area for any fulfilment project with significant value or which contains confidential information.

Our ISO27001 approved facility includes the following features:

• Restricted single swipe card access point for personnel
• Product transferred through double-gated cage (no forklift access)
• Separate locked roofed cage within a secure area for storage of bulk material
• Security cameras with 24-hour recording monitoring the work area including tracking from lasering, finishing, goods inwards & despatch
• Dedicated secure enclosers for volume flexibility and continuity
• Automated closed loop ‘read and match’ camera system with card application, allowing sequentially logged card and customer references to be tracked and reported on throughout the process
• Weight checkers on the end of the inserters, ensuring each enclosed pack has the correct inserts.

data storage & management

Our database management team is key to ensuring print quantities are carefully controlled and wastage minimised wherever possible. They specialise in collecting, formatting and managing every piece of data associated with the work. They carefully analyse this information to improve response rates and more accurately target distribution on behalf of customers.

post-production management

In conjunction with our Group capabilities, we can cater for all your fulfilment and logistics needs. On completion of production work, orders are fulfilled and packed in our highly secure finishing facility prior to despatch. We can accommodate any type of packing requirement on any order and deliver direct to the customer’s chosen destination. What’s more, for help and support, customers can call a dedicated helpline with any queries concerning their deliveries.

post-campaign reviews

Following any large promotion, we conduct and present a full post-campaign analysis, detailing not only the relevant management information and KPI delivery statistics, but also a review of every aspect of the promotion, from conception to despatch. This ensures that we constantly exceed client expectations. We believe that regular reviews lead to continuous improvement, greater innovation, better budget control and exceptional client relations.

data-driven marketing

As direct mail continues to play a key role in the direct marketing mix, our aim is to deliver a service extending way beyond traditional offerings. For this reason, we’ve evolved from being simply a provider of print and direct mail to one that offers end-to-end support - encompassing every type of direct marketing and customer data management requirement.

With vast experience in document and print management across all industry sectors, our data-driven direct marketing support ranges from visual consultancy, creative print and mail, through customer insight, strategy and targeting development, to campaign execution and response capture and analysis. In short, we offer our customers a one-stop service for direct marketing production and database marketing.