Data Protection

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Under the Data Protection Act, St Ives has a legal duty to protect any personal information it collects. St Ives does not pass on personal information to any third party or government agency unless the Data Subject gives permission to do so or the law requires or permits it.

St Ives notifies the Information Commissioner of the types of personal information it processes; for what purpose it is used; and to whom it is shared. Data subjects and other interested parties can see what is recorded on St Ives’ Data Protection Notification entries by searching by name or post code of any of St Ives’ subsidiary companies on the Information Commissioners Web Site

A list of St Ives’ trading subsidiary companies is contained in St Ives’ Annual Report & Accounts a copy of the latest Annual Report & Accounts can be found on this web site in the [Investors Relations Section]

St Ives respects an individual’s right to privacy and it is fully committed to the principles of the Data Protection Act 1998 (the Act).

The Act sets out a series of rules which St Ives must keep to when it uses personal information, namely:-

  • It shall be used fairly and lawfully.
  • It shall be obtained for one or more specified and lawful purpose and not used in a way that is not compatible with those specified purpose(s).
  • It shall be adequate, relevant and not excessive for the purpose that it was obtained.
  • It shall be accurate and where necessary kept up to date.
  • It shall not be kept for longer than is necessary.
  • It shall be used in accordance with the individual's rights.
  • It shall be kept securely.
  • It shall not be transferred to a country which does not have adequate protection for the rights of the individual.

The Data Protection Act 1998 gives individuals a number of rights, namely:-

  • To find out what information is held about them.
  • To be informed what information is held, what it is used for and to whom it may be disclosed.
  • To be given a copy of the information.
  • To be given an explanation of any codes used or the logic involved in any automatic decision making processes.
  • To have inaccurate information corrected or destroyed.
  • To prevent further use of personal information if it causes, or is likely to cause, substantial damage or distress.
  • To seek compensation for any damage and distress caused by the use of inaccurate information.
  • To prevent use of their personal data for direct marketing.

Individual’s rights of access to personal information

The Data Protection Act 1998 (the Act) gives individuals the right to request, and in most cases to be given, a copy of the information which St Ives holds about them.

Please note that the Act only entitles an individual to see, or be given a copy of, their own information. No-one is entitled to see someone else's information unless they have obtained that individual’s permission to do so. This applies to spouses, relatives, friends etc.

A Data Subject who wants to see, or be given, a full copy of his/her record(s) will need to make his/her request in writing to:

The Company Secretary: St Ives plc, One Tudor Street, London, EC4Y 0AH

To facilitate a request the applicant is invited to complete and submit a pro-forma 'Access to Records' form, which is available via:

  • Downloading the form here; or
  • Telephoning the Company Secretary’s office on 020 7928 8844.

The company’s reply will be sent to the Data Subject by Royal Mail Recorded Delivery Service. Important – St Ives will take every care to ensure that it is addressed correctly. St Ives cannot, however, be held liable if the Information is lost in the post or incorrectly delivered or opened by someone else in the applicant’s household.

Frequently Asked Questions:

If I want my records, what details does St Ives need?

We, St Ives, will need as much information as possible to enable us to identify you and the record(s) that you are seeking. Please look at the guidance notes and 'Access to Records' form that St Ives has produced.

If I ask for all the records held about me by St Ives, will I get everything?

No. You must tell St Ives what records you are seeking, the use of the word ‘all’ is not acceptable, for example: ‘my share save records’.

If I only want a certain part of my record can I have just that?

Yes. If you tell us what part of your record you want, for example a specific document or information on your record between certain dates, St Ives will give you a copy of just that.

Will I have to pay for a copy of my records?

There will be a small charge of £10, unless you are an employee applying for a copy of your record(s) held by St Ives, charged for this service.

Can I see or have someone else's record(s)?

No. The Act only entitles you to access your own information - this also means that no one else can access your information. This applies to spouses, relatives and friends etc.

Will I be given everything?

Yes, normally St Ives will give you a complete copy of the information (paper and electronic records) which you have requested. There are, however, a few situations where St Ives may not be able to provide you with all, or some, of the information that you are requesting, for example:

  • If your record contains information that identifies someone other than yourself, or an employee/agent of St Ives (third party), St Ives may need to obtain permission from that person before it can disclose the information to you.
  • If your record contains information that was provided by a person other than yourself, or an employee/agent of St Ives (third party), St Ives may need to obtain permission from the provider of the information before it can be disclosed to you.
  • St Ives can also refuse to give you the information that you are requesting if in doing so it may prevent the detection of a crime.

How long will it take to get my records?

The Act requires St Ives to give you a copy of your information within 40 calendar days of receiving your request. St Ives shall endeavour to respond well before his statutory deadline.

The foregoing is very basic information about the Data Protection Act 1998.

The Information Commissioner is the independent person who is responsible for enforcing the Data Protection Act. The Commissioner offers a range of publications about individuals’ rights, as well as advice and assistance. The Commissioner may be contacted at:

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